Refunds & Returns

Our refund policy and how to request a refund

💰 Refund Policy

30-Day Money-Back Guarantee

If you're not satisfied with our software, you can request a full refund within 30 days of purchase.

Eligible for Refund:

  • Purchase made within the last 30 days
  • Software not working as described
  • Technical issues we cannot resolve
  • Accidental or duplicate purchase

NOT Eligible for Refund:

  • Request made after 30 days
  • User forgot their encryption password (this is not a software defect)
  • Data loss due to user error or ignoring warnings
  • Password Recovery Service ($5) - this is a non-refundable service
  • Change of mind after using the software to encrypt files
⚠️ Important:

We cannot provide refunds for forgetting your password. Before encrypting important files, please test the software with non-critical data and ensure you can remember your password.

📝 How to Request a Refund

Contact Us

Email us at support@installsolutions.dev or use the contact form

Provide Information

Include your license key, email used for purchase, and reason for refund

Wait for Review

We'll review your request within 2-3 business days

Receive Refund

If approved, your refund will be processed within 5-10 business days via the original payment method

🔐 After a Refund

Once a refund is processed:

  • Your license key will be deactivated
  • You must uninstall and stop using the software
  • Any encrypted files should be decrypted first (before requesting refund)
⚠️ Before Requesting a Refund:

Make sure to decrypt all your files first! After your license is deactivated, you will no longer be able to decrypt files protected with the software.

🇪🇺 EU Consumer Rights

Under EU law, you have the right to withdraw from a purchase within 14 days without giving any reason.

Important Exception:

According to EU Directive 2011/83/EU, the right of withdrawal does not apply to:

  • Digital content (software) if the performance has begun with your prior express consent
  • And you acknowledged that you thereby lose your right of withdrawal

By using the software and activating your license, you consent to immediate delivery and acknowledge loss of the right of withdrawal.

We go beyond the minimum:

Despite the legal exception, we offer a 30-day money-back guarantee for customer satisfaction. This is a voluntary policy that exceeds EU requirements.

Need Help?

If you have questions about refunds or need assistance, please don't hesitate to contact us.

Contact Support

Last updated: April 2026